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什麼是 FIVN？
Five9, Inc. engages in the provision of cloud software for contact centers. The company is headquartered in San Ramon, California and currently employs 3,073 full-time employees. The company went IPO on 2014-04-04. The firm's Intelligent CX Platform, powered by Five9 Genius AI, delivers a suite of applications that enable a range of customer service, sales, and marketing functions. The company delivers an end-to-end cloud software solution for contact centers. The firm's solution allows simultaneous management and optimization of customer interactions across voice, chat, email, Web, social media and mobile channels, either directly or through its application programming interfaces. The firm's product categories include Core Cloud, AI & Automation, Employee Engagement and Customer Engagement. Its Core Cloud products include Global Voice, Agent Desktop Plus, Supervisor Plus, CRM Integrations and UC Integrations. Its AI & Automation products include Artificial Intelligence, AI Agents, AI Insights, AI Knowledge, GenAI Studio, Workflow Automation and Reporting & Analytics.