Freshworks, Inc. is a software development company, which engages in software-as-a-service products. The company is headquartered in San Mateo, California and currently employs 4,400 full-time employees. The company went IPO on 2021-09-22. Its software-as-a-service (SaaS) solutions fall into two product families: Customer Experience (CX) and Employee Experience (EX). CX products include Freshdesk, Freshchat, Freshsales, and Freshmarketer. EX products include Freshservice, Freshservice for Business Teams, and Device42. The firm's generative artificial intelligence (AI) solutions, Freddy AI Agent and Freddy AI Copilot, further enhance the customer and employee experience.
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