Harte-Hanks, Inc. is a global customer experience company operating in three business segments: Marketing Services, Customer Care, and Fulfillment & Logistics Services. The company is headquartered in Chelmsford, Massachusetts and currently employs 1,715 full-time employees. The firm operates through four segments: Marketing Services; Customer Care, Sales Service, and Fulfillment & Logistics Services. Marketing Services segment leverages data, insight, and experience to support clients as they engage customers through digital, traditional, and emerging channels. Customer Care segment offers responsive contact center solutions, which use real-time data to interact with each customer. Customer contacts are handled through phone, e-mail, social media, text messaging, chat, and digital self-service support. Fulfillment & Logistics segment comprises mail, product fulfillment, and logistics services. The company offers a variety of product fulfillment solutions, including printing on demand, managing product recalls, and distributing literature and promotional products. The company is also a third-party logistics and freight optimization provider in the United States.
